So yesterday, I asked 2 staff members to remove a claim for me that has been inactive for more than 90 days. I think a ticket was made from one of the staff members, so I decided to claim the area near it so I can start making a new house. Now that I logged back on part of the base structure of the house got removed and so did my claim...
Hey GankTurtle,
Apologies for your claim being removed! That is definitely a mistake on our part. If you could provide us with
your IGN, the color server this occurred on, and
the coordinates of your claim, then a member of our staff will help you out right away! If you feel uncomfortable sharing your coordinates/any information on a public thread, I completely understand. In that case, feel free to make a ticket on our Discord under the
#help-and-support channel and we'll help you out from there. Once again, we apologize for any inconvenience this may have caused you. If you have any other questions or concerns, please feel free to let us know! Stay safe and healthy.
Cheers!
