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Lost my status and stats, everything after emerald downtime yesterday

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Bloemenveld

New member
Dear support team
Yesterday the emerald server was offline and now I am able to go back in I am treated like a new member. All my stats achievements and bought status are gone!! Can you please put my profile back to where I was before the restart of the computer. Thanks for getting back to me quick.
 

Link_TJZ

Member
Dear support team
Yesterday the emerald server was offline and now I am able to go back in I am treated like a new member. All my stats achievements and bought status are gone!! Can you please put my profile back to where I was before the restart of the computer. Thanks for getting back to me quick.
Hey Bloemenveld!

Apologies for the belated response and the rollback issues! As a few of our servers were experiencing a few technical difficulties at that time, we were forced to rollback the Player Worlds for one day for all players. Unfortunately, we are not able to recover any of those lost items/Pokemon without a screenshot. If you have any questions or concerns about any of the information I outlined for you, please feel free to DM me! Once again, we do apologize for any inconvenience this may have caused you. Stay safe and healthy.

Cheers!
 
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