Yes, creating a ticket is the best course of action in this scenario. But always try to screenshot/record it happening so the team can confirm the event, and take care of it accordingly!
Good that you screenshotted and submitted a ticket. This has most likely already been solved, but make sure not to place bells next to each other. Place at least one block in between them and give them plenty of room to spawn.
Hey Sl4ske, definitely don't post personal info here! Join the Discord if you haven't yet, and open a ticket with " $ticket open [subject] " then provide information. Your issue will be investigated and addressed by an admin when they are able to do so. Hope it works out! - Forever
Hello Dylanator0519. The Tidal and Clear bells have a 1% chance every sunrise to ring and if they do, they are guaranteed to spawn Lugia and Ho-oh respectively at sunset. If they ring and you leave the area or log out, it is possible they bug out and will not spawn the legendary pokemon.
Relogging or doing /spawn then /back will fix it. Unsure if there is a permanent fix a player can do, unfortunately.
I hope you can experience that less in the future! :)
Hi Kamori_Asani! I'm sorry that happened to you. I think it would be a good idea to join the Discord, navigate to the Help and Support channel, and open a ticket to get direct assistance from an Admin. You can open a ticket with "$ticket open [subject]"
Once they are able to, an Admin will open...
Hey MS3005!
Sorry that happened. Please join the discord and make your way to the #Help and Support channel and open a ticket with $ticket open [subject] so a member of staff can get back to you.
If you need any assistance doing that, feel free to reply to this and I will help in any way I can.