I'd let staff know over the span of 7 months and they said they'd get around to it, but they finally did today. MagicTiger was the last I spoke to :] contact em, it took a month, but still
I assure you this is not uncommon, whether we like it or not. Though message (I believe?) TheMagicTiger on discord. They're supposed to be helping with this kind of situation, though when it comes to hearing that, I'm not unfamiliar... Hopefully they can actually help. It's been around 7 months...
You may have to wait anywhere from 2 weeks - 2 months or so depending on how busy staff are, but hopefully it'll be somewhere around 2 weeks instead. Wish you the best of luck