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Unfortunately, this sometimes happens. Best thing to do is to trash the key by throwing it against cactus or into a pit of lava. Additionally, staff won't refund you the key that bugged.

If you run the /givs command - and hover over each of the Pokemon in your team; you'll be able to see whether or not it's tradeable or untradeable. If it doesn't say untradeable in the hover; you're good to go.

As no-one has replied to you, I'll let you know what you'll need to do. You'll need to make a ticket on Discord under the Help and Support section. From there, use the command $ticket open lostrank and a member of staff will reply to you about how to get your rank back. Bare in mind, whoever...

Try building a new breeder for the two Pokemon; leaving six or more blocks above the ranch. It may be a simple case of the one you're currently using being bugged and you may just need a new one.