Gift card to GC but only have the transaction code?

[TheOooz22]

The transaction code i recieved via email keeps saying invaild, it consist of letters numbers and dashes? Is this correct? I have tried many time pastinging it into /gc in game but it seems the code may be wrong. any help would be great.

 

[Alternia]

Hi! Are you able to make a ticket on our discord so we can look into this for you?