Heya, by any chance have you tried re logging?
if for some reason it still does not work can you please make a ticket On our discord, you can find out how to do this in the help-and-support channel.
Sadly no, a restart is as stated, a complete redo of your progress, while restarts are not scheduled they normally happen more or less yearly, i apologies but we are not able to bring back any of your old Pokemon/items from the last reset.
servers are fully reset to allow the server to feel fresh when playing, im sure you can understand how it would become boring for new and old players alike if everything you would get a feeling of a achievement for has been done hundreds of times before months before you.
https://www.technicpack.net/download
this is the link to downloading the launcher, what you want to do after downloading is;
go to modpacks then search complex pixelmon, it will be the first and only one that shows up :>
Hi wasdjarceen, yes you only receive the free masterball on the first server you join, so in your case you will have it on red but not be able to receive one on blue or any of the other servers.