Omg im so sorry to hear that if you have issues always try /staff in game and message a staff member to assist you if you think /report is bugged you can open a ticket in our discord. Discord.gg/complexvanilla
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For a quicker answer you can always ask a staff on that server or in game chat. There’s also the discord you can use with specific chats for skyblock.
I don’t play skyblock personally but if you have questions the best way to ask is type /staff in game and see if there is a staff on your server available for support or ask in the chat on discord.