CoolestAuntie84
New member
I had heard rumors about this new reset. I am not even mad the reset is happening. I think it would be fun to redo my island. It is, however, disappointing that the people who run this server are refusing to acknowledge the complete and utter lack of customer service in regards to purchases made.
I attempted to have a conversation about this and was essentially just slapped with "Its in our terms & conditions".
YES, I am aware of your terms & conditions... now let me ask you something, do you have compassion? I am not one of the younger crowd here. I am a ripe 36 year old and I understand the world. I have worked in customer service my whole life. If this ever occurred anywhere I worked there would be certain mutiny and riots.
I understand you reserve the right to screw us over just because you put it in your terms and conditions. I understand that I agreed to them. I however didn't foresee a complete reset of my island directly after starting and purchasing all of these things and the result of which would say "Thanks for giving us your money, go screw yourself". While I can understand there are things broken you wish to fix, one of them is now your complete lack of understanding, compassion, customer service and loyalty.
I do hope the people in charge have a good long discussion about this and come up with a better solution for those involved. I know i can speak for many people when I say that the complete lack of decency and solutions in this matter is disrespectful at best and just down right thievery.
I hope those who stay enjoy the game, I thoroughly did... I even planned to purchase more items...
(also lets not even go into the fact that the store still works and that is just fraud).
I will have to bid adou to everyone I have met and grown close to. If it is fixed in the future I might come back, however at this point I can't justify the utter waste of money this has been.
(for the record, someone asked me why I spent the money if I was so worried about it, well... because I thought I was going to play for years and I was always careful not to lose anything... I never broke the rules, engaged in hate speech or rioting that others did... I followed the rules, helped others and had fun... that was worth the money to do long term... I did not buy anything for 2 months of fun. I don't buy a couch at IKEA to come back and have them say "just kidding we are gonna burn it to the ground and screw your money")
... This is utterly ridiculous!!!
I attempted to have a conversation about this and was essentially just slapped with "Its in our terms & conditions".
YES, I am aware of your terms & conditions... now let me ask you something, do you have compassion? I am not one of the younger crowd here. I am a ripe 36 year old and I understand the world. I have worked in customer service my whole life. If this ever occurred anywhere I worked there would be certain mutiny and riots.
I understand you reserve the right to screw us over just because you put it in your terms and conditions. I understand that I agreed to them. I however didn't foresee a complete reset of my island directly after starting and purchasing all of these things and the result of which would say "Thanks for giving us your money, go screw yourself". While I can understand there are things broken you wish to fix, one of them is now your complete lack of understanding, compassion, customer service and loyalty.
I do hope the people in charge have a good long discussion about this and come up with a better solution for those involved. I know i can speak for many people when I say that the complete lack of decency and solutions in this matter is disrespectful at best and just down right thievery.
I hope those who stay enjoy the game, I thoroughly did... I even planned to purchase more items...
(also lets not even go into the fact that the store still works and that is just fraud).
I will have to bid adou to everyone I have met and grown close to. If it is fixed in the future I might come back, however at this point I can't justify the utter waste of money this has been.
(for the record, someone asked me why I spent the money if I was so worried about it, well... because I thought I was going to play for years and I was always careful not to lose anything... I never broke the rules, engaged in hate speech or rioting that others did... I followed the rules, helped others and had fun... that was worth the money to do long term... I did not buy anything for 2 months of fun. I don't buy a couch at IKEA to come back and have them say "just kidding we are gonna burn it to the ground and screw your money")
... This is utterly ridiculous!!!
