Hey there, Sid!! Oh no, I'm sorry to hear that your island is having some problems with connecting to the zone! It's really frustrating when we want to play, but are unable to access our favorite gamemode! Most of our support occurs on the Discord through a ticket system. You are able to join the Discord
here, go to support-tickets, and create one via $ticket open reason
For any reason you're unable to access Discord, I can try to troubleshoot your issue here; however, response times might be significancy lower. Please let me know if this is the case and I'll send you additional steps. Thank you for reaching out about this concern!