Complex Gaming Store Help: Purchases and Gift Cards

Short answer: The Complex Gaming store is at store.mc-complex.com, where you log in with your Minecraft username, pick your server and game mode, and pay by credit or debit card, PayPal or some forms of crypto. For any store problem, like a wrong username, a missing gift card email or a rank discount that isn't showing, open a ticket in the Server Support category of the Complex Vanilla Discord with your transaction numbers and screenshots. Type /store in game on hub.mc-complex.com to get the store link for the game mode you're playing.

How to buy from the Complex Gaming store​

1. Open our store at https://store.mc-complex.com/, or the Store tab on our forums.
2. Select your server (Vanilla, Pixel, Cobblemon or Giftcards) and enter your IGN (in-game username) to log in.
3. Select the game mode you want the rank or items on, and click the tab you'd like: Ranks, Crate Keys, Extras, Boosters and more.
4. Click a rank or item to see its price and contents. For example, clicking Ascendant under the Factions tab shows every perk the rank gives you.
5. Add the rank or item to your cart and go to checkout.
6. Pay with any available method, such as a credit or debit card, PayPal or some forms of crypto.

In game, /store sends you the store link for the game mode you are playing:

Before you buy​

• Check your username: the purchase goes to the IGN you entered when you logged in to the store.
• Check the game mode: ranks and items are bought for one game mode, so pick the one you play.
• Check your rank discount: if the store doesn't show the rank you already have, get it fixed before you buy (see below).
• No refunds: Complex Gaming has a no-refund policy on store purchases, so double-check everything before you pay.

How to pay with crypto​

If you want to use one of our crypto options, open a support ticket on our Discord Server first.

Plus+ rank information​

To get a Plus+ rank on a game mode, go to our Plus+ Store Tab.

• You must have the top rank on that game mode before you buy a Plus+ rank. Otherwise it will not apply in game.
• Plus+ is subscription based and renews monthly.
• If you bought Plus+ by accident without the top rank, open a support ticket on our Discord Server.

How to cancel your Plus+ subscription:

1. Go to Tebex's Payment History page and enter the email you used for the purchase.
2. Tebex emails you a link to your purchase history. Open it.
3. Go to the Subscriptions tab and cancel your Plus+ subscription.

If you can't do this, mention it in your support ticket and a staff member can help you further.

Entered the wrong username at checkout​

If you entered the wrong IGN at checkout, open a support ticket on our Discord Server. A Head-Admin+ can fix it for you and push the transaction through properly.

The store isn't discounting my rank​

If the store doesn't show the rank you have in game, open a support ticket on our Discord Server with a screenshot of you with the rank in game.
This usually happens when you redeemed a store rank voucher in game and it didn't apply in the store automatically. It also happens when you changed your IGN and the store only knows your old one.
Please give a Head-Admin+ time to fix your rank in the store before you buy. We may not be able to help if you buy before we can fix your discount.

Bought a gift card but got no email​

If you buy any amount of GC and don't get the code email from Tebex, first check your spam and other folders, because your email host sometimes flags it.
If the email isn't there after a reasonable wait, open a support ticket on our Discord Server. An Admin can pull up your GC code and give it to you.
To redeem your code, type /gc in game and click Redeem GC. See What Is GC on Complex Gaming? for more.
If you get a communication error in game when you redeem the code, wait and try again later. It likely means Tebex is down and can't process the redeem, which is not something the staff team can control.

My purchase was declined or didn't complete​

If a purchase didn't go through, you can open a support ticket on our Discord Server.
If a payment is declined or unsuccessful, Tebex automatically returns the money. We recommend contacting your bank to make sure this happens. The staff team does not control refunds through Tebex.
Try a different payment method, like another debit or credit card or PayPal. This usually fixes the problem and your purchase goes through.

All other store questions​

If your problem isn't listed above, open a ticket on our Discord Server so we can help you. Including all relevant transaction numbers, screenshots and info in your ticket is the quickest way for staff to find your payment. Please don't post on the forums asking for support, because Discord is our primary support location. For anything else, see our Staff Support guide.

Store Help FAQ​

How do I buy a rank on Complex Gaming?​

What payment methods does the Complex Gaming store accept?​

How do I redeem a Complex Gaming gift card?​

Do I need the top rank before buying Plus+?​

How do I cancel my Plus+ subscription?​

What if I entered the wrong username at checkout?​

Why didn't I get my gift card email?​

Does Complex Gaming give refunds?​