Complex Gaming Staff Support: Tickets and Appeals

Short answer: To contact Complex Gaming staff, join the Complex Vanilla Discord at discord.gg/ComplexVanilla and open a ticket in the Server Support category. Ban and mute appeals, player reports and staff reports go through the official forms on the mc-complex.com forums, because staff don't handle appeals in Discord tickets. In game on hub.mc-complex.com, use /report <player> to report someone and /staff to see which staff members are online.

How to contact Complex Gaming staff​

The Vanilla Staff Team handles support through tickets on Discord. To speak with staff directly:

1. Join our Discord Server.
2. Go to the Server Support Category.
3. Create a ticket and pick the dropdown option that matches your question.

Messaging staff on Discord or posting on the forums is not a primary support method, so always use a ticket. Include every detail that helps, like your in-game username, the game mode, screenshots and any transaction numbers.

Ban and mute appeals​

To dispute or appeal a ban or mute, submit an official appeal in the correct section:

• Mute Appeals: Click Here
• Ban Appeals: Click Here

Note: The staff team will not handle your ban or mute appeal if you make a ticket on the Discord. An official appeal in the correct section must be made.
If you only want to know why you received a punishment, select the Punishment Inquiry dropdown option in the Discord support channel. Please don't open a ticket to argue about your punishment.
While you are muted, you also can't talk in proximity voice chat.

How to report a player or staff member​

There are three ways to report someone:

• In game: type /report <player> and pick a category: Cheating, Chat Abuse, Harassment, Griefing, Scamming or Other. The player has to be online. Type /reportguidelines to see what staff take action on.
• Forms: use the Player Report form or the Staff Report form on our forums.
• Discord: open the matching ticket on our Discord server.

If you are online when staff review your in-game report, you get a chat message saying whether it led to action, was inconclusive, or didn't meet the criteria for action.

Store and purchase questions​

For all store and purchase questions on the Vanilla network, like ranks, Plus+, gift cards, wrong usernames or declined payments, see our Store Help guide. Store problems are also solved through a Discord ticket.

Allowed mods and clients​

If you are unsure whether a mod you use, or want to use, is allowed, check the Allowed Modifications List. If the list is unclear about a specific kind of mod, open a support ticket on Discord.

New and returning players​

New players can read our Guides category or use the /guide command in game. Please also read our rules:

• Network Rules
• Factions Rules

Returning players, welcome back. Many things may have changed since you were last here. If you are missing items, the server may have reset since you were last online, and items from before a reset are deleted. Check the Announcements Channel on the Discord for details. If you are unsure or can't find the information, make a ticket on the Discord.

Join the staff team​

If you're thinking about joining the team, submit a Staff Application. Make sure to read through the requirements first.

All other questions​

For any other questions or concerns, make a ticket on our Discord server using the matching ticket dropdown option. Please don't post on the forums asking for support, because Discord is our primary support location.

Staff Support FAQ​

How do I contact Complex Gaming staff?​

How do I appeal a ban on Complex Gaming?​

How do I appeal a mute on Complex Gaming?​

Can I appeal a ban in a Discord ticket?​

How do I report a player on Complex Gaming?​

Will I find out what happened to my report?​

How do I apply for staff on Complex Gaming?​

Where are the Complex Gaming rules?​